FAQ
Frequently asked questions
Everything you need to know about augLab. Can't find what you're looking for? Reach out to us.
Platform
What is augLab?
augLab is a no-code AI agent platform that lets you build, deploy, and manage intelligent agents, multi-agent teams, and automated workflows. It combines powerful software with hands-on services — so you get production AI without needing an ML engineering team.
How does augLab work?
You create agents by choosing an AI model (from 300+ options), writing natural language instructions, and connecting tools and knowledge bases. Agents can work individually, collaborate in teams, or execute as steps in automated workflows. Everything is configurable through a visual interface — no code required.
Do I need to code to use augLab?
No. The platform is designed for non-technical teams. You build everything through visual interfaces — agent configuration, team canvases, workflow builders, and knowledge base uploads. For teams that want programmatic access, we also offer a full REST API and MCP server.
What AI models does augLab support?
300+ models across 8+ providers including OpenAI (GPT-4o, o1), Anthropic (Claude 4, Sonnet), Google (Gemini), Mistral, DeepSeek, xAI (Grok), Perplexity, and OpenRouter. You can switch models anytime or set fallbacks for reliability.
What's the difference between agents, teams, and workflows?
Agents are individual AI workers with specific instructions and tools. Teams are groups of agents that collaborate autonomously — they decide who handles what. Workflows are programmatic pipelines where you control the exact sequence, conditions, and branching. Use agents for single tasks, teams for complex multi-perspective work, and workflows for repeatable processes.
Security & Data
Can I use my own API keys?
Yes. augLab uses a Bring Your Own Keys (BYOK) model. You connect your own API keys for model providers (OpenAI, Anthropic, etc.) and integrations. We never mark up token costs — you pay providers directly at their published rates.
Is my data secure?
Yes. All credentials are encrypted at rest with AES-256. We never access your API keys in plaintext, never train on your data, and never store model outputs beyond your configured retention period. The platform runs on SOC 2-compliant infrastructure.
Is augLab HIPAA compliant?
Yes. We offer Business Associate Agreements (BAA) for healthcare organizations. HIPAA mode enforces additional data handling controls, audit logging, and access restrictions appropriate for protected health information.
Does augLab support SSO?
Yes. Professional and Enterprise plans include SAML and OIDC single sign-on integration with providers like Okta, Azure AD, Google Workspace, and others.
Is augLab GDPR compliant?
Yes. We provide data export, deletion on request, and processing documentation. European data residency options are available on Enterprise plans.
Features & Integrations
What tools and integrations are available?
70+ pre-built integrations across categories: messaging (Slack, Discord, Teams), CRM (HubSpot, Salesforce), productivity (Notion, Google Workspace, Asana), development (GitHub, Jira), data (PostgreSQL, Google Sheets), content (Gamma, HeyGen, ElevenLabs), research (web search, ArXiv, PubMed), and more. Custom integrations are available on Professional and Enterprise plans.
How does agent memory and learning work?
Agents build memory over time from their interactions. They can recall context from previous conversations, learn preferences, and improve their responses. Memory is scoped per agent and per user, with configurable retention policies.
Can I embed augLab agents on my website?
Yes. The embeddable chat widget can be added to any website with a single script tag. You can customize the appearance, restrict to specific domains, and configure which agent or workflow handles conversations. Form mode widgets are also available for structured data collection.
Still have questions?
Book a demo and our team will walk you through everything — tailored to your specific use case.