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augLab

Terms of Service

Last updated: September 28, 2026

1. Acceptance of Terms

By accessing or using augLab (“the Service”), operated by AUGLAB LLC, a Florida limited liability company (“we,” “us,” or “the Company”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and the Company.

2. Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials, including your password, multi-factor authentication recovery codes, and any API keys stored in the platform. If your organization has HIPAA mode enabled, multi-factor authentication is required for all members and you must not disable or circumvent it. You agree to notify us immediately of any unauthorized access to or use of your account. You are solely responsible for all activities that occur under your account, whether or not you have authorized such activities. You agree not to share your account credentials or use the platform for any unlawful purpose.

4. Bring Your Own Keys (BYOK)

augLab operates on a Bring Your Own Keys model. You provide your own API keys for third-party services such as LLM providers, email services, and other integrations. You are solely responsible for (a) all costs, charges, and fees incurred with those third-party providers, (b) complying with the terms of service and acceptable use policies of those providers, and (c) the security and proper use of your API keys. augLab does not markup, resell, or profit from your third-party API usage.

If you process Protected Health Information through the Service, you must have your own business associate agreement with each LLM provider whose API key you use for that processing. Limiting a HIPAA-mode organization to certain providers does not replace your agreement with those providers.

5. Subscriptions & Billing

augLab provides platform access through enterprise engagements with invoice-based billing. All billing terms, including payment schedules and service scope, are defined in your organization's service agreement.

Either party may terminate the engagement as specified in the service agreement. Upon termination, platform access will be revoked at the end of the current billing period.

Refunds are handled on a case-by-case basis at our sole discretion. We reserve the right to change our pricing at any time. We will provide at least 30 days' notice of pricing changes to existing subscribers.

6. Intellectual Property & Content Ownership

You retain all ownership rights to the content you create using the Service, including agent configurations, workflows, knowledge bases, and any outputs generated by your agents (“User Content”). We do not claim any ownership of your User Content.

You grant us a limited, non-exclusive, worldwide license to use, store, and process your User Content solely for the purpose of providing and improving the Service. This license does not permit use of Protected Health Information for model training, marketing, research, or product development. Protected Health Information may be processed only to provide the Service to the organization that submitted it, and only as these Terms and an executed Business Associate Agreement allow. This license terminates when you delete your content or your account, except where an executed Business Associate Agreement or law requires continued retention.

The Service itself, including its design, code, branding, and documentation, is and remains the exclusive property of AUGLAB LLC. You may not copy, modify, distribute, or reverse-engineer any part of the Service.

7. Acceptable Use

You agree not to use the Service to:

  • Build agents that generate spam, unsolicited messages, or phishing content
  • Harass, threaten, or abuse any individual or group
  • Produce illegal, fraudulent, or harmful content
  • Violate the acceptable use policies of underlying LLM providers
  • Attempt to gain unauthorized access to the Service or its infrastructure
  • Interfere with or disrupt the Service for other users
  • Circumvent any usage limits, rate limits, or access controls
  • Use the Service to compete directly with augLab
  • Scrape, crawl, or data-mine the Service except as expressly permitted

We reserve the right to investigate and take appropriate action against anyone who violates this section, including removing content, suspending accounts, and reporting to law enforcement.

8. Protected Health Information

“Protected Health Information” or “PHI” means individually identifiable health information as defined by the Health Insurance Portability and Accountability Act and its implementing regulations.

You must not submit, upload, store, or transmit PHI through the Service unless both of the following are true for the organization account you are using: (a) augLab has enabled HIPAA mode for that organization, and (b) AUGLAB LLC and that organization have executed a Business Associate Agreement covering the Service.

You are solely responsible for determining whether your content is PHI and whether HIPAA applies to your organization. Stating that you do not need HIPAA, or leaving HIPAA mode off, does not authorize you to submit PHI. If you submit PHI without HIPAA mode and an executed Business Associate Agreement, you are in material breach of these Terms. In that case we do not agree to act as your business associate for that information, and the HIPAA safeguards described in the Privacy Policy do not apply to it. We may suspend or terminate access if we reasonably believe PHI is being processed without those conditions.

HIPAA mode is an administrative control. Enabling it does not by itself create a Business Associate Agreement. That agreement is effective only when both parties have executed it. When HIPAA mode is on, you must not disable or circumvent multi-factor authentication, and you must not send PHI to a model provider the Service has not approved for that organization. We do not use PHI to train models.

9. Organizations & Teams

If you create or join an organization on augLab, the organization administrator may have access to usage data, agent configurations, and activity within the organization workspace. Organization administrators are responsible for managing member access and ensuring that all members comply with these Terms.

Organization billing and member management are governed by your service agreement. Platform administrators manage organization setup, member access, and billing on behalf of the organization.

10. Agent Outputs & Disclaimer

Agents built on augLab interact with third-party AI models. The outputs generated by these agents are not produced, reviewed, or endorsed by augLab. You are solely responsible for reviewing, validating, and using any agent outputs. augLab is not liable for the accuracy, legality, or appropriateness of any content generated by your agents.

11. Embeds & Widgets

The Service allows you to embed augLab chat and form widgets into your own websites and applications using embed tokens. You are solely responsible for: (a) where and how you deploy embeds, (b) the content collected through embedded forms, (c) providing any notices and obtaining any consents required by the laws of the jurisdictions where your embedded properties operate (including cookie or tracking disclosures), and (d) the security of your embed tokens. Compromised embed tokens should be revoked immediately in the Service; you remain responsible for usage made through a token before revocation. Embeds remain subject to the Acceptable Use (Section 7) and Protected Health Information (Section 8) provisions of these Terms.

12. Termination & Suspension

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including but not limited to: violation of these Terms, non-payment, suspected fraudulent or abusive activity, or if required by law. Upon termination, your right to use the Service ceases immediately.

You may delete your account at any time by contacting us at contact@auglab.ai. Upon account deletion, we will delete your personal data in accordance with our Privacy Policy, except where retention is required by law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, AUGLAB LLC and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of the Service, regardless of the cause of action or theory of liability, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claims arising out of or relating to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim. The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Indemnification

You agree to indemnify, defend, and hold harmless AUGLAB LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service, (b) your User Content, (c) outputs generated by agents you build or operate on the platform, (d) your violation of these Terms, (e) your violation of any rights of a third party, (f) your misuse of third-party API keys or services accessed through the platform, or (g) your submission of Protected Health Information except as permitted in these Terms.

15. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time, with or without notice.

16. Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, failures of telecommunications or internet infrastructure, cyberattacks, epidemics, or governmental action. The affected party shall notify the other party and resume performance as soon as reasonably practicable.

17. Assignment

You may not assign or transfer these Terms or any rights or obligations under them, whether by operation of law or otherwise, without our prior written consent. We may assign these Terms in their entirety, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, with notice to you. Any attempted assignment in violation of this section is void.

18. Notices

Notices to you may be sent to the email address associated with your account or posted within the Service and are deemed given when sent or posted. Notices to AUGLAB LLC must be sent in writing to contact@auglab.ai or to AUGLAB LLC's registered address, and are deemed given upon receipt.

19. Dispute Resolution & Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved within 30 days, it shall be submitted to binding arbitration administered by the American Arbitration Association in accordance with its rules. The arbitration shall take place in Florida, and the arbitrator's decision shall be final and binding.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against AUGLAB LLC.

20. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or by posting a notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and cancel your account.

21. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and AUGLAB LLC regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral. An executed Business Associate Agreement controls over these Terms and the Privacy Policy for Protected Health Information.

23. Contact

If you have questions about these Terms, please contact us at contact@auglab.ai.