augLab
Sign inGet Started

Terms of Service

Last updated: March 1, 2026

1. Acceptance of Terms

By accessing or using augLab (“the Service”), operated by AUGLAB LLC, a Florida limited liability company (“we,” “us,” or “the Company”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and the Company.

2. Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials, including your password and any API keys stored in the platform. You agree to notify us immediately of any unauthorized access to or use of your account. You are solely responsible for all activities that occur under your account, whether or not you have authorized such activities. You agree not to share your account credentials or use the platform for any unlawful purpose.

4. Bring Your Own Keys (BYOK)

augLab operates on a Bring Your Own Keys model. You provide your own API keys for third-party services such as LLM providers, email services, and other integrations. You are solely responsible for (a) all costs, charges, and fees incurred with those third-party providers, (b) complying with the terms of service and acceptable use policies of those providers, and (c) the security and proper use of your API keys. augLab does not markup, resell, or profit from your third-party API usage.

5. Subscriptions & Billing

augLab offers a free tier and paid subscription plans (Starter, Pro, and Business) billed on a monthly recurring basis through Stripe. The Business plan includes a base fee plus per-seat charges for organization members. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis until you cancel.

You may cancel your subscription at any time through the Stripe Customer Portal. Upon cancellation, your subscription will remain active until the end of the current billing period, after which your account will revert to the free tier. You may upgrade or downgrade your plan at any time; changes take effect immediately and are prorated.

Refunds are handled on a case-by-case basis at our sole discretion. We reserve the right to change our pricing at any time. We will provide at least 30 days' notice of pricing changes to existing subscribers.

6. Intellectual Property & Content Ownership

You retain all ownership rights to the content you create using the Service, including agent configurations, workflows, knowledge bases, and any outputs generated by your agents (“User Content”). We do not claim any ownership of your User Content.

You grant us a limited, non-exclusive, worldwide license to use, store, and process your User Content solely for the purpose of providing and improving the Service. This license terminates when you delete your content or your account.

The Service itself, including its design, code, branding, and documentation, is and remains the exclusive property of AUGLAB LLC. You may not copy, modify, distribute, or reverse-engineer any part of the Service.

7. Acceptable Use

You agree not to use the Service to:

  • Build agents that generate spam, unsolicited messages, or phishing content
  • Harass, threaten, or abuse any individual or group
  • Produce illegal, fraudulent, or harmful content
  • Violate the acceptable use policies of underlying LLM providers
  • Attempt to gain unauthorized access to the Service or its infrastructure
  • Interfere with or disrupt the Service for other users
  • Circumvent any usage limits, rate limits, or access controls
  • Use the Service to compete directly with augLab
  • Scrape, crawl, or data-mine the Service except as expressly permitted

We reserve the right to investigate and take appropriate action against anyone who violates this section, including removing content, suspending accounts, and reporting to law enforcement.

8. Organizations & Teams

If you create or join an organization on augLab, the organization administrator may have access to usage data, agent configurations, and activity within the organization workspace. Organization administrators are responsible for managing member access and ensuring that all members comply with these Terms.

Organization billing is managed by the account holder who created the subscription. Per-seat charges are adjusted automatically as members are added or removed and are prorated accordingly.

9. Agent Outputs & Disclaimer

Agents built on augLab interact with third-party AI models. The outputs generated by these agents are not produced, reviewed, or endorsed by augLab. You are solely responsible for reviewing, validating, and using any agent outputs. augLab is not liable for the accuracy, legality, or appropriateness of any content generated by your agents.

10. Termination & Suspension

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including but not limited to: violation of these Terms, non-payment, suspected fraudulent or abusive activity, or if required by law. Upon termination, your right to use the Service ceases immediately.

You may delete your account at any time by contacting us at contact@auglab.ai. Upon account deletion, we will delete your personal data in accordance with our Privacy Policy, except where retention is required by law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, AUGLAB LLC and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of the Service, regardless of the cause of action or theory of liability, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claims arising out of or relating to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim. The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Indemnification

You agree to indemnify, defend, and hold harmless AUGLAB LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service, (b) your User Content, (c) outputs generated by agents you build or operate on the platform, (d) your violation of these Terms, (e) your violation of any rights of a third party, or (f) your misuse of third-party API keys or services accessed through the platform.

13. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time, with or without notice.

14. Dispute Resolution & Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved within 30 days, it shall be submitted to binding arbitration administered by the American Arbitration Association in accordance with its rules. The arbitration shall take place in Florida, and the arbitrator's decision shall be final and binding.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against AUGLAB LLC.

15. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or by posting a notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and cancel your account.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and AUGLAB LLC regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

18. Contact

If you have questions about these Terms, please contact us at contact@auglab.ai.