AI-powered customer support that never sleeps
Deploy intelligent agents that resolve tickets instantly, answer questions from your knowledge base, and escalate complex issues to the right person — 24/7, in any language.
The problem
Support teams are overwhelmed. Ticket volumes are growing, customer expectations for instant resolution are rising, and hiring enough agents to cover every timezone and language is prohibitively expensive.
Meanwhile, customers wait hours for answers that already exist in your documentation. Repetitive questions consume your best agents' time, leaving complex issues unresolved.
The augLab solution
Build AI support agents that instantly answer questions from your knowledge base, handle common requests end-to-end, and intelligently escalate when human judgment is needed.
Your agents learn from every interaction, improve over time, and work across all your support channels — Slack, email, web chat, Discord — simultaneously.
How it works
Connect knowledge
Upload docs, FAQs, and product guides. Your agent answers from your actual data.
Configure channels
Connect Slack, email, web chat, or Discord. One agent serves all channels.
Set escalation rules
Define when to escalate, who to route to, and what context to pass along.
Deploy & monitor
Go live instantly. Track resolution rates, CSAT, and agent accuracy in real time.
See it in action
Your support agent running in the augLab dashboard — streaming responses, citing knowledge, and resolving tickets in real time.
Summarize our brand voice and draft three LinkedIn posts for the product launch.
Pulled tone from Brand Voice. Three launch posts — confident, concise, on-brand:
1. The wait is over — shipping what ops teams asked for.
2. Built for teams who need answers, not dashboards.
3. Launch week starts Monday. Here's what changes.
Tools you'll use
Why augLab for support
Instant resolution
Most questions answered in seconds, not hours. Customers get help immediately.
Always accurate
Agents answer from your knowledge base — not hallucinated content. Citations included.
Multilingual
Automatic translation and response in 100+ languages. No separate teams needed.
Smart escalation
Complex issues routed to the right human with full context. Nothing falls through the cracks.
Continuous learning
Agents improve from every interaction. Resolution rates go up over time, automatically.
Full visibility
Track every conversation, resolution rate, and customer satisfaction score in real time.
Ready to transform your support?
See how augLab can reduce ticket volume and improve customer satisfaction.